This role involves developing custom interfaces and providing support for a ServiceNow (FedRAMP compliant) platform. The ServiceNow Developer will collaborate with business and technical teams to document requirements, build functionality within the ServiceNow platform and Service Portal, configure workflows, and participate in platform upgrades. Responsibilities also include ensuring governance policies are followed, driving process standardization and automation, supporting the entire development lifecycle, and performing daily administrative tasks. Strong communication, problem-solving, and multitasking skills are essential.
Location: Washington, District of Columbia
Responsibilities:
- Gather and document business requirements.
- Develop and implement custom interfaces within the ServiceNow platform and Service Portal.
- Configure and customize workflows.
- Participate in platform upgrade planning, testing, and validation.
- Ensure governance policies and best practices are followed.
- Drive process standardization and automation.
- Support the entire development lifecycle.
- Perform daily administrative tasks to support the ServiceNow platform.
- Work collaboratively as a key member of the team.
Required Skills & Certifications:
- 2 years ServiceNow Development Experience
- 2 years ServiceNow Portal Experience
- 2 years ServiceNow Catalog Experience
- 2 years ServiceNow ITSM Experience
- 2 years ServiceNow MIDSERVER Experience
- 5 years Experience working in an agile environment
- Strong Communication Skills (5 years experience)
Preferred Skills & Certifications:
- ServiceNow Developer Certification (2 years experience)
- ServiceNow Application Developer or ServiceNow System Administrator Certification (2 years experience)
Special Considerations:
- Absences greater than two weeks require prior approval from management, with contact information provided. Failure to return by the agreed-upon date may result in dismissal.
- Any disciplinary action, misdemeanor, or felony convictions must be reported to the State.
Scheduling:
- Scheduling details not specified in the provided text.
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