Job Description

Position Summary:

Casaléna is seeking a poised, proactive, and hospitality-driven Event Coordinator to oversee the seamless execution of private dining experiences, corporate functions, and large-scale special events. This role demands an individual with impeccable taste, a deep understanding of luxury service standards, and the ability to cultivate unforgettable guest experiences that align with Casaléna’s brand and values.

• Sales & Business Development:
• Respond to inbound event inquiries and actively pursue new leads through outreach, networking, and community engagement.
• Drive event bookings that align with the brand’s elevated positioning, including high-profile and VIP clientele.
• Develop strategic plans to grow revenue, optimize offerings, and elevate the event program beyond industry standards.
• Client Experience & Event Planning:
• Guide clients through every step of the event process with polished communication and white-glove service.
• Customize menus and event experiences in collaboration with the Executive Chef, Beverage Director, and Marketing Team.
• Conduct personalized site visits, tastings, and detailed pre-event consultations.
• Liaison with the Reservation Department to help respond and book large party reservations and upsell those parties to a private space when necessary
• Operational Excellence:
• Create detailed Banquet Event Orders (BEOs) using Tripleseat and ensure thorough communication with FOH and BOH teams.
• Coordinate all event logistics including staffing, floor plans, décor, AV, rentals, and run-of-show timelines.
• Maintain the highest standards of professionalism, dress code, and staff presentation.
• Manage event calendars, contracts, deposits, and invoicing with accuracy and timeliness.
• Day-of Execution:
• Lead on-site event execution with grace under pressure, ensuring every detail is executed to the highest level.
• Serve as the primary point of contact for clients during events and resolve any issues swiftly and tactfully.
• Ensure a seamless collaboration between kitchen, bar, and service teams for optimal guest satisfaction.
• Post-Event & Relationship Management:
• Conduct thorough follow-ups, collect feedback, and nurture long-term client relationships.
• Maintain a curated vendor list and develop strong partnerships with florists, AV technicians, entertainers, and rental providers.
• Track post-event performance metrics to assess client satisfaction and event profitability.

• Minimum 3 years of experience in event planning or coordination, preferably within a fine dining or luxury hospitality environment.
• Deep knowledge of fine dining service standards, food and beverage terminology, and event logistics.
• Exceptional interpersonal, written, and verbal communication skills.
• Impeccable organizational skills and acute attention to detail.
• Proven ability to multitask and manage multiple events simultaneously in a fast-paced environment.
• Proficient in event software and tools such as Tripleseat, Toast, and Microsoft Office Suite.
• Flexible availability, including evenings, weekends, and holidays.
• Professional presence and the ability to interface with high-net-worth individuals, corporate clients, and VIP guests.

Casaléna is an equal opportunity employer committed to cultivating a diverse and inclusive workplace. We welcome candidates with a passion for elevated hospitality and a desire to create extraordinary guest experiences.

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