Job Description
Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.
In this role, you will… - Provide support for MedPro Group distribution partners via phone calls, emails and faxed requests.
- Process high volume, time sensitive transactions with a focus on accuracy and attention to detail.
- Receive, research, document and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction.
- Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications.
- Work with independent distribution partners to review and gather needed information for new business submissions and renewal reviews.
- Provide data entry, initial analysis and account set up transactions.
- Work with distribution partners and direct customers to evaluate and process policy change requests to ensure underwriting has complete and accurate information to review.
- Become an expert on MedPro's online application; walk distribution partners through the steps required to complete an application online.
- Provide technical support to our regional underwriting teams.
- Report analysis and resolution.
- Assist with system testing and reporting for new projects.
- Perform mass adjustments, and/or maintenance changes for special projects.
- Complete/maintain required licensing requirements and insurance industry education.
- Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations.
We are looking for candidates with… - Bachelor's degree (preferred). High school diploma or equivalent with related experience will be considered.
- Proven ability to work on a team or operate independently.
- Outstanding interpersonal, oral and written communication skills.
- Proficiency in Word, Excel and being able to learn various company systems to a high level of competence.
- Ability to succeed in high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
- Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints.
- Previous experience in insurance or office environment desired.
Why MedPro? MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values
uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – makes MedPro a preferred employer that many call their career home.
General: MedPro Group is an Equal Opportunity Employer.
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